Your Data Protection is pg333's Priority

1. Introduction and Scope of This Policy

This Privacy Policy is issued by pg333 ("we", "our platform" or "pg333.games") and applies to all players who register an account, use our services or browse our website at pg333.games.

We operate under international licensing and comply with data protection standards set by relevant regulatory bodies. This policy explains the types of information we collect, the purposes for which it is used, the parties who may receive it, how long it is retained, and your rights as a data subject.

This policy applies to all services offered by pg333 including online slots, live casino, sports betting, esports betting, cricket betting and all related platform features.

2. Personal Information We Collect

pg333 collects your personal information through various means depending on how you interact with our platform. In general, the categories of data we collect are as follows:

• Registration Information: Full name, identity card number (MyKad), date of birth, gender, mobile phone number, email address and residential address upon account registration.
• Financial Information: E-wallet numbers (Touch 'n Go eWallet, Boost), bank account information for FPX transactions, cryptocurrency wallet addresses (USDT, BTC, ETH) and records of deposit and withdrawal transactions.
• Identity Verification Information: Documents such as a copy of MyKad or passport submitted during the Know Your Customer (KYC) process to confirm that players meet the minimum age requirement of 21 years and to prevent fraud.
• Technical Data: IP address, device type, operating system, web browser, login session data and cookies collected automatically during use of the website.
• Activity Records: Game history, betting records, transaction logs, bonus activity and communications with our customer service team.

3. Purposes for Using Personal Information

All information we collect is used solely for legitimate purposes and the operation of pg333 services. The main purposes are as follows:

• Creating, verifying and managing your player account securely.
• Processing deposits and withdrawals through available payment methods including Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency.
• Conducting age verification to ensure players meet the requirement of being 21 years of age or older before accessing real-money games.
• Preventing fraud, money laundering and other illegal activities through transaction monitoring and behavioural pattern analysis.
• Complying with legal obligations and international licensing requirements.
• Sending account-related communications, transaction notifications and platform policy updates.
• Offering relevant promotions and bonuses based on your preferences and game history, where you have provided marketing consent.
• Improving platform quality, enhancing user experience and conducting internal analysis for service development purposes.
• Supporting assistance requests submitted to our 24/7 customer service team.

4. Legal Basis for Data Processing

pg333 processes your personal information based on one or more valid legal grounds as follows:

• Performance of a Contract: Processing is necessary to provide the services you agreed to upon account registration.
• Legal Obligation: We are required to process certain data to comply with licensing requirements, anti-money laundering laws and directions from regulatory bodies.
• Legitimate Interests: Processing to prevent fraud, ensure platform security and conduct internal business analysis.
• Consent: For direct marketing and promotional communications, we only process your data after obtaining your explicit consent. This consent may be withdrawn at any time.

5. Sharing Information with Third Parties

pg333 takes the principle of confidentiality seriously. We will not sell or rent your personal information. However, data sharing may occur in the following limited situations:

• Payment Service Providers: Required financial information is shared with approved payment processors such as e-wallet providers and FPX gateways solely to process your transactions.
• Game Software Providers: Limited technical data may be shared with game providers to enable game functions to operate correctly.
• Law Enforcement Agencies: Where required by a court order, warrant or other valid legal obligation.
• Regulatory Bodies: Information required to comply with international licensing reporting requirements.
• Technical Service Providers: Hosting and cybersecurity companies bound by strict confidentiality agreements and given access only to data that is strictly necessary.

All third parties we work with are required to comply with data protection standards equivalent to those we have set.

6. Use of Cookies and Tracking Technologies

pg333 uses cookies and similar technologies to improve your browsing experience and ensure the platform functions properly. There are several categories of cookies we use:

• Essential Cookies: Required for basic website functions such as login, sessions and security. Cannot be disabled.
• Performance Cookies: Collect information about how you use our website, helping us improve performance and user experience.
• Functional Cookies: Store your preferences such as language and display settings to provide a more personalised experience.
• Analytics Cookies: Used to understand traffic patterns and aggregate user behaviour for internal platform improvement purposes.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the pg333 platform.

7. Data Security Measures

pg333 implements comprehensive technical and organisational measures to protect your personal information from unauthorised access, loss, alteration or disclosure. These include:

• Data encryption during transmission using 256-bit SSL/TLS protocols for all pages and transactions.
• Data encryption during storage for sensitive information such as passwords and financial data.
• Strict internal access controls — only specific personnel who need to access your data are granted the appropriate permissions.
• Continuous security monitoring and periodic system auditing.
• Established incident management procedures in the event of any security breach.

Should any incident materially affect the security of your data, pg333 will notify you via email or an in-platform notification within a reasonable timeframe.

8. Cross-Border Data Transfers

As a platform operating under international licensing, your data may be processed or stored on servers located outside Malaysia. In such situations, pg333 ensures that:

• Any cross-border data transfer is carried out with protections equal to or exceeding the standards applied in Malaysia.
• Data processing agreements incorporating standard protection clauses have been signed with all parties involved.
• Additional technical security measures are implemented to protect data integrity during transfer.

9. Data Retention Period

pg333 retains your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law. In general:

• Active account data is retained for the duration your account is active and for a post-closure period set by legal requirements.
• Financial and transaction records are retained in accordance with financial reporting requirements and anti-money laundering laws.
• Customer service communication data is retained for dispute resolution and service improvement purposes.
• Marketing data is retained until you withdraw your consent.

Once the retention period expires, your data will be deleted or anonymised in a secure and irreversible manner.

10. Amendments to This Privacy Policy

pg333 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our business practices, technological developments or new legal requirements.

When material changes occur, we will notify you through:

• An in-platform notification when you log in to your pg333 account.
• A notification email will be sent to the address registered in your account.
• Updates to the "Last Updated" date displayed at the top of this page.

Continued use of the pg333 platform after any amendments take effect will be considered as your acceptance of the updated terms. If you do not agree with any amendments, you must stop using the platform and close your account.